What if my sign is damaged in transit?
In the unlikely event that your sign has been damaged in transit Custom Neon will ensure that a resolution is provided.
We recommend opening your Custom Neon parcel upon delivery. Damage must be reported within 7 days of delivery of your Custom Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty.
Note: the delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7 day claim period, please send an email to your LED Neon Designer or choose Delivery/Faults/Returns on the contact form and ensure that you supply all of the following:
- a clear photo of the damage to the sign,
- a clear photo of the box & any damage to the outer box,
- and a clear photo of the shipping label on the box.