Everything You Need to Know : Custom Neon® Signs Payment & Shipping

Shop Signs and Products - Payment for all signs and products ordered through the Custom Neon online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Create Your Own Neon Signs - Payment for all custom made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us - If you are working with one of our LED Neon Designers to design your sign, payment is required in full before production can begin. Once you have approved the design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. Once payment has been made your sign will go into production.

Custom Neon offers FREE Standard Shipping on all orders regardless of the value.

• Australia - Free standard shipping
• The United States - Free standard shipping, please use our US website to order.
• The United Kingdom - Free standard shipping, please use our UK website to order.
• Rest of the world - Free standard shipping worldwide.

Standard orders take 3 to 5 weeks, including production and shipping.

When available, we also offer a Rush Order option. For Rush orders we aim to produce and deliver your order within 2-3 weeks. Rush Order costs are based on the delivery address and will be calculated at checkout.

If you’re in a hurry please consider choosing the Rush My Order option. If you are working with a Custom Neon designer, please let them know you would like Rush Order, and they will add the cost to your invoice.

All of our LED neon light signs are made to order. The above lead-times include both the production and delivery of your sign. Please note that Customs clearance may increase the delivery time for some countries.

All Custom Neon signs are made to order so there is production time plus shipping. 5 weeks is the maximum turnaround time and most customers receive their Custom Neon order within 3 weeks.
Please note that Customs clearance may increase the delivery time for some countries.

If you’re in a hurry please consider choosing the Rush My Order option (if available at checkout). For Rush orders we aim to produce and deliver your order within 2-3 weeks.

If you choose Rush My Order and we are unable to deliver your order within 3 weeks we are happy to refund the difference between the Standard and Rush order shipping cost.

Our signs can be delivered to physical addresses throughout the Australian mainland, Tasmania and New Zealand. We also ship to many other countries around the world.

PO Boxes: Due to the high value and size of our signs we do not ship to PO Boxes.

In the unlikely event that your sign has been n transit Custom Neon will ensure that a resolution is provided.

We recommend opening your Custom Neon parcel upon delivery. Damage must be reported within 7 days of delivery of your Custom Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7 day claim period, please send an email to your LED Neon Designer or choose Delivery/Faults/Returns on the contact form and ensure that you supply all of the following:

1. a clear photo of the damage to the sign,
2. a clear photo of the box & any damage to the outer box,
3. and a clear photo of the shipping label on the box.

Custom Neon takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt-out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt-out of the signature on delivery requirement, Custom Neon will take no responsibility for lost, missing or stolen parcels that have been marked as ‘delivered’ by the shipping service.