Are your LED neon lights battery operated or do they plug in?
Most of Custom Neon’s range range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.
Most Custom Neon products come with a 1-2 metre transparent cord which plugs into an Australian AC adaptor (if you need an adapter for another country, ask when checking out). The adaptor has an additional 1-2 metres of black cable that plugs into the socket. All of our Australian customers receive a 12V Australian standard power plug. A free remote & dimmer will automatically be added to your order at checkout.
How do I hang / wall mount my neon light?
Hanging your new neon light sign is surprisingly easy. Custom Neon signs weigh 3-6kg on average and include pre-drilled holes on the acrylic backboard. Custom Neon signs are safe to transport and easy to install.
For wall mounting your new neon light you’ll need one of our Wall Mounting kits which must be purchased at the time of ordering your sign as they require a specific hole size. To hang the sign you'll need one of our Sign Hanging kits or you can also do it yourself with hardware store items:
- Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
- Rope (we recommend securely knotting)
- Heavy duty removable hooks (We recommend using several removable hooks to hold up to 3-6kg)
Wall Mounting Kit : View and download our Wall Mounting Kit Instructions or watch our video demo on YouTube.
Sign Hanging Kit : View and download our Sign Hanging Kit Instructions or watch our video demo on YouTube.
Standard Screw Set : Watch our video demo on YouTube.
Adhesive Strips : Watch our video demo on YouTube.
Note: The above is a recommendation only. Custom Neon is not responsible for the wall mounting and/or installation of any of our products.
How big can my Custom Neon® sign be?
The minimum letter height is approximately 7-10cm for simple/non-cursive fonts and 10-13cm for cursive or script fonts.
If your custom order is for a sign larger than 240cm by 120cm it will be made on two or more backboards that can be easily arranged together. Doing this keeps the signs safer during shipping and allows us to deliver the best possible price for you.
You can see examples of some of the large neon signs we've made here.
Can I get a free-standing LED neon light?
Absolutely! We have several options available:
- LED neon lights, lamps and sculptures in a clear acrylic open box;
- LED neon lights, lamps and sculptures with an acrylic base to allow for free-standing signs.
What are the backboard options?
By default, Custom Neon signs are mounted on a clear, acrylic backboard. We offer two standard backing options at no extra cost.
For script/cursive fonts - we recommend the cut around / contoured acrylic backing.
For simple/block fonts - we recommend the rectangle acrylic backing.
We also offer a cut-to-letter acrylic backboard option
As well as open boxes.
Also available are acrylic stands and our nearly invisible Naked Neon™ backboard.
The cost for each of these options is shown on our online design tool.
As far as colours go, the backboard options include clear, glossy black, white, gold, silver mirrored, a custom color, or UV printed with an image. If you would like a custom backboard that is not listed here please contact us for a quote.
Does my LED neon light come with a remote & dimmer?
A free remote & dimmer will automatically be added to your order at checkout. You can also purchase remote & dimmer separately.
Our remote & dimmer offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse. They also allow you to dim the brightness of your sign, which can help with exposure when taking photos in front of your LED neon sign or when using it as a feature for a photo shoot. Click here to download our Dimmer & Remote Tutorial
What are the small marks on my sign?
Because Custom Neon light signs are handmade there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED the has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.
Can I use my new light sign outdoors?
Our outdoor signage range comes with an IP67 waterproof rating. An IP rating is a certification proving a product meets a certain standard of water and dustproofing/resistance.
IP67 products are protected from contact with harmful dust and protected from immersion in water with a depth of up to 1 metre for up to 30 mins. They are not for underwater use.
Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet.
Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold or be placed in locations where they might get wet.
If you intend to use your new Custom Neon sign outside or anywhere where it might get wet please order a Custom Neon® Outdoor Sign.
What if I want a sign that's partially LED neon?
You’ve come to the right place, Custom Neon also offers UV printing, so we can help you with a combination of UV printing and lightweight LED neon!
Can you print an image on my sign?
UV printing is an effective way to add a sharp, vibrant colored image or text on the backboard of a Custom Neon sign. It’s excellent for capturing finer details like gradients or elements of your design that may be too small for LED Neon.
UV printing is available on all of our acrylic backboards and can be printed in any color. If you use a specific colour, simply provide us with your Pantone code or CMYK breakdown and we can match it!
What is Naked Neon™?
Naked Neon™ is a new product from Custom Neon that combines high-quality LED neon flex with our next-generation acrylic backboard material to allow an ultra-close-cut backboard.
The Naked Neon™ backboards are created from Polycarbonate rather than the acrylic used for our standard backboards. Polycarbonates are carbon polymers with organic groups attached in a long, continuous chain, creating a strong yet flexible material that can withstand impact forces and generally does not shatter.
What makes the material remarkable is the combination of flexibility and strength. Polycarbonate is pliable and has an impact resistance 250 higher than glass while still being flexible at room temperature.
This allows us to create signs with a barely visible, transparent backboard that extends for a minimal distance around the outline of the LED flex but still provides a resilient way to mount the sign. As with all LED Neon signs, it will provide years of use if handled with care.
What You Need to Know about Naked Neon™
- Indoor/Outdoor - Naked Neon™ is currently only for indoor signs.
- Backboards - Naked Neon™ is available on clear backboards.
- Wall Mounting - Naked Neon™ can be wall-mounted using our wall mounting kit or suitable DIY hardware from your local shop. Depending on the size of your sign, you can also mount it using adhesive strips. Hanging wires are not ideal for Naked Neon™.
- Product Handling - Due to its flexible nature, additional care should be taken when unboxing and installing Naked Neon™.
More information and example photos of Naked Neon™ can be found here.