--- title: Returns & Warranty FAQ | Custom Neon® FAQ's & Support description: Here's where you'll find the details of our Returns policy and procedure as well as information about our 2-year warranty on signs. --- [Skip to content](https://support.customneon.com/en-gb/help-center/returns-warranty-faq#main-content) [![CustomNeon Logo](https://support.customneon.com/hs-fs/hubfs/CustomNeon%20Logo.png?width=180&height=62&name=CustomNeon%20Logo.png)](https://customneon.co.uk/) Open main navigation Close main navigation - [Return to Main Website](https://customneon.co.uk/) [Return to Main Website](https://customneon.co.uk/) Custom Neon™ FAQ's & Support - There are no suggestions because the search field is empty. 1. [Custom Neon® FAQ's & Support](https://support.customneon.com/en-gb/help-center) 2. [Returns & Warranty FAQ](https://support.customneon.com/en-gb/help-center/returns-warranty-faq) # Returns & Warranty FAQ Here's where you'll find the details of our Returns policy and procedure as well as information about our 2-year warranty on signs. - [Everything You Need to Know : Custom Neon® Returns & Warranty Policies](https://support.customneon.com/en-gb/help-center/everything-you-need-to-know-custom-neon-returns-warranty-policies) - [What is the Custom Neon® returns procedure?](https://support.customneon.com/en-gb/help-center/what-is-the-custom-neon-returns-procedure) - [What is the Custom Neon® returns policy?](https://support.customneon.com/en-gb/help-center/what-is-the-custom-neon-returns-policy) - [Do Custom Neon® signs come with a warranty?](https://support.customneon.com/en-gb/help-center/do-custom-neon-signs-come-with-a-warranty) - [About Custom Neon™ - the LED Neon Sign Company](https://support.customneon.com/en-gb/help-center/about-custom-neon-the-led-neon-sign-company) - [About Custom Neon™ Signs](https://support.customneon.com/en-gb/help-center/about-custom-neon-signs) - [Designing Your Custom Neon™ Sign](https://support.customneon.com/en-gb/help-center/designing-your-custom-neon-sign) - [Custom Neon™ Product FAQ](https://support.customneon.com/en-gb/help-center/custom-neon-product-faq) - [Production/Manufacturing FAQ](https://support.customneon.com/en-gb/help-center/production-manufacturing-faq) - [Payment & Shipping FAQ](https://support.customneon.com/en-gb/help-center/payment-shipping-faq) - [Returns & Warranty FAQ](https://support.customneon.com/en-gb/help-center/returns-warranty-faq) - [LED Neon Flex vs Glass Neon FAQ](https://support.customneon.com/en-gb/help-center/led-neon-flex-vs-glass-neon-faq) - [Contact Us](https://support.customneon.com/en-gb/help-center/contact-us) - [About](https://customneon.co.uk/about) - [Privacy](https://customneon.co.uk/privacy) - [Terms & Conditions](https://customneon.co.uk/terms-conditions) - [Returns Policy](https://customneon.co.uk/returns-policy) - [Contact Us](https://support.customneon.com/en-gb/help-center/requests/new)  Copyright © 2018-2026 Custom Neon™, All rights reserved.  ## Most Frequently Asked Questions How Much Does a Custom Neon® Sign Cost? + The price for custom LED neon signs start at £47 for a sign with two letters. Our LED neon signs, lamps and wall decor are affordable and we are very competitive on price. Our team also supports you from design through delivery and aftercare. Why Buy a Neon Light Sign from Custom Neon®? + Our LED neon signs are kid-safe, economical, and eco-friendly. Customers choose Custom Neon for affordability, durability, energy efficiency, safety, easy install, low maintenance, lightweight materials, a free remote & dimmer, and a two year warranty as standard. How Large Can LED Neon Signs Be? + We can create any sized sign, from small table lights to external building signs nearly 30 metres long. LED Neon is available in 8/9/10mm thickness. Signs larger than 240cm by 120cm are made across two or more backboards for safer shipping. Our Design Service + We offer a free design service with one or more designs for approval at no extra charge. Amendments or cancellations before production may qualify for a partial or full refund. Once approved and in production, refunds are no longer available. What LED Neon Colors Can I Choose? + We have 18 colours. Eight look white when off and coloured when on. The other ten use a coloured tube so the colour shows even when the sign is off. ### Can't find what you need? Our Team is here to help [Contact us](https://support.customneon.com/en-gb/help-center/requests/new)