---
title: Does Custom Neon® offer a free design service?
description: Custom Neon™ offers a free design service, providing one or more custom sign designs for your approval at no extra charge. Partial or full refunds are available if you cancel before production begins.
---

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 Custom Neon™ FAQ's & Support

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1. [Custom Neon® FAQ's & Support](https://support.customneon.com/en-gb/help-center?hsLang=en-gb)
2. [Designing Your Custom Neon™ Sign](https://support.customneon.com/en-gb/help-center/designing-your-custom-neon-sign?hsLang=en-gb)

# Does Custom Neon® offer a free design service?

### Do you offer a free design service?

We are happy to offer a free design service to our customers, providing one or more designs for your approval at no extra charge.

If you change your mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund.

Once a custom sign order is approved and has gone into production we are no longer able to offer a refund.

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- [About Custom Neon™ - the LED Neon Sign Company](https://support.customneon.com/en-gb/help-center/about-custom-neon-the-led-neon-sign-company?hsLang=en-gb)
- [About Custom Neon™ Signs](https://support.customneon.com/en-gb/help-center/about-custom-neon-signs?hsLang=en-gb)
- [Designing Your Custom Neon™ Sign](https://support.customneon.com/en-gb/help-center/designing-your-custom-neon-sign?hsLang=en-gb)
- [Custom Neon™ Product FAQ](https://support.customneon.com/en-gb/help-center/custom-neon-product-faq?hsLang=en-gb)
- [Production/Manufacturing FAQ](https://support.customneon.com/en-gb/help-center/production-manufacturing-faq?hsLang=en-gb)
- [Payment & Shipping FAQ](https://support.customneon.com/en-gb/help-center/payment-shipping-faq?hsLang=en-gb)
- [Returns & Warranty FAQ](https://support.customneon.com/en-gb/help-center/returns-warranty-faq?hsLang=en-gb)
- [LED Neon Flex vs Glass Neon FAQ](https://support.customneon.com/en-gb/help-center/led-neon-flex-vs-glass-neon-faq?hsLang=en-gb)
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