--- title: Do Custom Neon® signs come with a warranty? description: Learn about the Custom Neon® two-year warranty. Find out what's covered, guidelines for indoor and outdoor use, and our policies on returns and faults. --- [Skip to content](https://support.customneon.com/en-gb/help-center/do-custom-neon-signs-come-with-a-warranty#main-content) [![CustomNeon Logo](https://support.customneon.com/hs-fs/hubfs/CustomNeon%20Logo.png?width=180&height=62&name=CustomNeon%20Logo.png)](https://customneon.co.uk/) Open main navigation Close main navigation - [Return to Main Website](https://customneon.co.uk/) [Return to Main Website](https://customneon.co.uk/) Custom Neon™ FAQ's & Support - There are no suggestions because the search field is empty. 1. [Custom Neon® FAQ's & Support](https://support.customneon.com/en-gb/help-center?hsLang=en-gb) 2. [Returns & Warranty FAQ](https://support.customneon.com/en-gb/help-center/returns-warranty-faq?hsLang=en-gb) # Do Custom Neon® signs come with a warranty? ### Does my new sign come with a warranty? Custom Neon products include a 24 month warranty which covers electrical components when used appropriately. **Inappropriate Use** Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Custom Neon and the purchaser. **Warranty Coverage for Hardwired & Installed Signs** Custom Neon bears no responsibility for any costs incurred when installing and/or uninstalling your sign. In the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hardwired, Custom Neon takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 24 month warranty. If you still have questions please choose **[Delivery/Faults/Returns on the contact form](https://support.customneon.com/hc/en-gb/requests/new?hsLang=en-gb)**. We look forward to hearing from you.   #### [![Custom Neon Button](https://support.customneon.com/hs-fs/hubfs/Custom%20Neon%20Button.png?width=670&height=412&name=Custom%20Neon%20Button.png)](https://customneon.com.au/create-neon-sign/) - [About Custom Neon™ - the LED Neon Sign Company](https://support.customneon.com/en-gb/help-center/about-custom-neon-the-led-neon-sign-company?hsLang=en-gb) - [About Custom Neon™ Signs](https://support.customneon.com/en-gb/help-center/about-custom-neon-signs?hsLang=en-gb) - [Designing Your Custom Neon™ Sign](https://support.customneon.com/en-gb/help-center/designing-your-custom-neon-sign?hsLang=en-gb) - [Custom Neon™ Product FAQ](https://support.customneon.com/en-gb/help-center/custom-neon-product-faq?hsLang=en-gb) - [Production/Manufacturing FAQ](https://support.customneon.com/en-gb/help-center/production-manufacturing-faq?hsLang=en-gb) - [Payment & Shipping FAQ](https://support.customneon.com/en-gb/help-center/payment-shipping-faq?hsLang=en-gb) - [Returns & Warranty FAQ](https://support.customneon.com/en-gb/help-center/returns-warranty-faq?hsLang=en-gb) - [LED Neon Flex vs Glass Neon FAQ](https://support.customneon.com/en-gb/help-center/led-neon-flex-vs-glass-neon-faq?hsLang=en-gb) - [Contact Us](https://support.customneon.com/en-gb/help-center/contact-us?hsLang=en-gb) - [About](https://customneon.co.uk/about) - [Privacy](https://customneon.co.uk/privacy) - [Terms & Conditions](https://customneon.co.uk/terms-conditions) - [Returns Policy](https://customneon.co.uk/returns-policy) - [Contact Us](https://support.customneon.com/en-gb/help-center/requests/new)  Copyright © 2018-2026 Custom Neon™, All rights reserved.