---
title: What is the Custom Neon® returns policy?
description: Got questions about returns? Discover how Custom Neon® resolves issues for faulty items with repairs, replacements, or refunds decided on a case-by-case basis.
---

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# What is the Custom Neon® returns policy?

### What is your returns policy?

Custom Neon offers returns and refunds for faulty products only. In line with Australian Consumer Law Custom Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault.

The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Custom Neon.

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